Refund policy

At Check Collar Co, every collar is handmade with care. We want you to love what you receive — if something isn't right, here's how we handle it.

Standard (Non-Customised) Items We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with any packaging intact. To start a return, please email us within 14 days of receiving your order. Return postage is the buyer's responsibility, and we recommend using a tracked service. Once we receive and inspect the item, refunds are issued to your original payment method within 5–7 business days.

Customised & Made-to-Order Items Because our collars are made to your chosen colour and hardware combination, we're unable to accept returns on customised orders unless the item arrives faulty or damaged. If your item has a defect, please contact us within 48 hours of delivery with photos and we'll make it right — either with a replacement or a full refund.

Faulty or Damaged Items If your collar arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery. We'll cover return postage and offer a replacement or refund at no cost to you.

Exchanges We're happy to discuss exchanges on standard items where sizing or fit isn't quite right. Please get in touch and we'll do our best to help.

How to Contact Us Drop us a message via our contact page or email us directly. We aim to respond within 1–2 business days.